NextDataLinqHow to reach us
Message us on Facebook or TikTok, or email us. There is no ticket portal to log into: a person who knows your system answers.
Contact details
- TikTok
- __TIKTOK_HANDLE__
- Trading name
- NextDataLinq
- Location
- Perth, Western Australia, Australia
- Support hours
- Monday – Friday, 9:00am – 5:00pm AWST (Australian Western Standard Time)
- Response time
- Within 1 business day for all enquiries
- Urgent faults
- If a live system is down, message us on Facebook, or mark your email subject URGENT. These are handled outside normal hours where possible.
What to tell us
It saves a round trip if you tell us:
- Your business name and the system involved (for example, your ordering site address)
- What you expected to happen and what happened instead
- The screen you were on, and whether it was on a phone, tablet or computer
- A screenshot if there is anything visible on screen
What our support covers
Every monthly plan includes, at no extra charge:
- Faults, errors and anything not working as described on this site
- Server, hosting, HTTPS certificate and backup issues
- Questions about how to use any screen in your system
- Help with menu, pricing and staff-account changes
- Security patching and platform updates
New features, redesigns and changes beyond your plan's scope are quoted as additional development at the hourly rate in your written quote, or as a fixed-price project. We always quote in writing first — you are never billed for work you did not approve.
Service delivery
Everything we sell is delivered electronically. Nothing is physically shipped.
- Monthly plans — your system is activated and the login details emailed to you within 2 business days of your first payment.
- Setup & menu build — completed within 5 business days of receiving your menu content and photos.
- Custom projects — delivered to the schedule stated in your written quote, with progress links to review along the way.
- Mobile app publishing — build and submission handled by us; final release timing depends on Apple's and Google's review queues, which are outside our control.
Billing questions
Monthly plans are charged in advance to your card and renew automatically until cancelled. Card payments are processed by Stripe — we never see or store your full card number. Charges appear on your statement as NEXTDATALINQ.
To cancel, change plan, update your card or request a refund, email tashilhamoln@gmail.com. Full details are in our refund and cancellation policy.